{"id":13430,"date":"2023-06-22T08:52:06","date_gmt":"2023-06-22T06:52:06","guid":{"rendered":"https:\/\/www.linphone.org\/?post_type=actualites&p=13430"},"modified":"2025-09-01T15:18:40","modified_gmt":"2025-09-01T13:18:40","slug":"use-linphone-for-your-call-center","status":"publish","type":"actualites","link":"https:\/\/www.linphone.org\/en\/news\/use-linphone-for-your-call-center\/","title":{"rendered":"Use Linphone for your call center"},"content":{"rendered":"\n

Available very soon\u00a0in version 5.1!<\/strong><\/p>\n

Attended transfer<\/strong><\/span>\u00a0is\u00a0an advanced version of\u00a0blind transfer<\/strong>.<\/p>\n

In the context of a telephone assistance service receiving calls from users, it is common for the switchboard operator to wish to speak with a referent person, an expert for example, before possibly transferring the incoming call to this expert.<\/p>\n

The\u00a0attended transfer<\/span><\/strong>\u00a0feature enables this scenario: the operator calls the expert, who automatically puts the incoming call from the user on hold. The switchboard\u00a0operator and the expert can then talk, and if the expert considers it necessary to talk to the user, the switchboard\u00a0operator transfers the call: the user is then put in direct contact with the expert. If the expert does not consider it necessary to receive the user’s call, the switchboard\u00a0operator naturally returns to the call with the user.<\/p>\n

So, how does this work for the Linphone user?\u00a0<\/strong><\/p>\n

    \n
  1. From a single call, click on the (…) button.<\/li>\n
  2. Click on new call \u2192 contact list or dialler.<\/li>\n
  3. Calling a contact:\n
      \n
    1. If ok: click on button (…) \u2192 transfer call.<\/li>\n
    2. If not:\u00a0hang up \u2192 return to call 1.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n","protected":false},"author":10,"featured_media":13431,"parent":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"actualites-category":[94],"class_list":["post-13430","actualites","type-actualites","status-publish","has-post-thumbnail","hentry","actualites-category-solution"],"acf":[],"yoast_head":"\nUse Linphone for your call center - Linphone<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.linphone.org\/en\/news\/use-linphone-for-your-call-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use Linphone for your call center - Linphone\" \/>\n<meta property=\"og:description\" content=\"Available very soon\u00a0in version 5.1! 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